Klearly Blog

Perspectives and insights for high performing sales, marketing, and customer success teams.

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A man dressed in business casual is standing at the head of the table over some paperwork he's showing to his colleagues who are seated at the table. The colleagues are listening intently as plans are shared.
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How to support customers before they think it’s time for a change

Retention, B2B Retention Handbook
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A woman frowns contemplatively while she reads something on the laptop screen in front of her.
Blog

Using data to understand how customers feel or what they want

Retention, B2B Retention Handbook
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Person holds mobile phone to submit product feedback survey.
Blog

How to meet customer needs by helping your product evolve

Retention, B2B Retention Handbook
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Person sits at a computer to feel out a customer success survey.
Blog

Why it's important for customers to easily get answers and provide feedback

Retention, B2B Retention Handbook
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Over the shoulder photo of a bearded person on a video conference call with several other people. The other meeting invitees are all showing their faces in their individual environments on the call.
Blog

Is your customer onboarding more of a tour than a tutorial?

Retention, B2B Retention Handbook
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One hand typing information into a computer while the other holds a credit card.
Blog

Eroding trust when every update or new feature requires an upgrade

Retention, B2B Retention Handbook
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Illustrated people spot and catch bugs in a software application.
Blog

Your product has bugs customers believe you can’t fix

Retention, B2B Retention Handbook
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Balance depicting revenue on the left side and time on the right.
Blog

Discover what’s behind your retention problem

Retention, B2B Retention Handbook
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Customer happiness scale is shown from 25 to 100%
Blog

How to know if you have a retention problem

Retention, B2B Retention Handbook
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A person holds a mobile phone and looks at all the engagements happening with an account at a glance.
Blog

Why it's important to have a shared view of customers' unique histories

Retention, B2B Retention Handbook
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